Returns & Refunds

Hassle-free returns and refunds. We want you to be completely satisfied with your purchase.

Our Return Policy

At Hvee Care, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward return and refund process. Your satisfaction is our priority, and we're here to make returns as easy as possible.

24 Hours

Return window (prohibited after)

Easy Process

Simple return request and approval

Full Refund

Money back for eligible returns

How to Return an Item

1

Request a Return

Contact us within 24 hours of delivery to initiate your return. Include your order number and reason for return. Returns after 24 hours are prohibited.

2

Get Approval

We'll review your request and send you a return authorization and instructions within 1-2 business days.

3

Pack & Ship

Pack the item(s) securely in original packaging with all accessories. Ship to the address provided in your return authorization.

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method.

Return Requirements

Eligible for Return

  • Items returned within 24 hours of delivery
  • Unused and in original condition
  • Original packaging and tags intact
  • All accessories and documentation included
  • Proof of purchase (order number or receipt)

Not Eligible for Return

  • Items returned after 24 hours (strictly prohibited)
  • Used, damaged, or altered items
  • Items without original packaging
  • Personalized or custom-made items
  • Items purchased on sale (unless defective)
  • Gift cards or digital products

Refund Information

Refund Processing

Once we receive your returned item and verify its condition, we'll process your refund within 5-10 business days.

Refund Timeline:

  • • Return received: 1-2 business days
  • • Inspection: 2-3 business days
  • • Refund processed: 5-10 business days
  • • Funds appear in account: Depends on your bank/card issuer

Refund Method

Refunds will be issued to the original payment method used for the purchase. The refund amount will include the item price and any applicable taxes.

What's Included:

  • ✓ Item price
  • ✓ Applicable taxes
  • ✗ Original shipping costs (unless item was defective)
  • ✗ Return shipping costs

Important: 24-Hour Return Policy

All products must be returned within 24 hours of delivery. Returns after 24 hours are strictly prohibited.

This policy applies to all our cosmetic products including:

  • Skincare products (creams, serums, lotions)
  • Makeup products (foundation, lipstick, mascara, etc.)
  • Hair care products
  • Personal care items
  • All cosmetic and beauty products

Why this policy? For health and hygiene reasons, we cannot accept returns after 24 hours to ensure product safety and prevent contamination. Please inspect your products immediately upon delivery.

Exchange Policy

We currently offer refunds rather than direct exchanges. If you'd like a different size, color, or product, please return the original item for a refund and place a new order for the item you want.

This process ensures you get exactly what you want while maintaining our return policy standards. If you need assistance selecting a replacement item, our customer service team is happy to help.

Note: All exchanges must be requested within 24 hours of delivery.

Defective or Wrong Items

Received a Defective or Wrong Item?

If you received a defective item or the wrong product, please contact us immediately. We'll expedite your return and refund process, and we'll cover the return shipping costs.

What to Do:

  1. Contact us immediately (within 24 hours) of receiving the item
  2. Provide photos of the defect or wrong item
  3. Include your order number
  4. We'll send you a prepaid return label
  5. We'll process a full refund including shipping costs

Frequently Asked Questions

How long do I have to return an item?

All products must be returned within 24 hours from the date of delivery due to health and safety regulations. Returns after 24 hours are strictly prohibited.

The return must be initiated within 24 hours to be eligible for a refund. Please inspect your products immediately upon delivery.

Who pays for return shipping?

For standard returns, the customer is responsible for return shipping costs. However, if you received a defective or wrong item, we'll cover the return shipping costs.

Can I return a gift I received?

Yes, gift returns are accepted within 24 hours of delivery. You'll need the order number or receipt. Refunds will be issued as store credit or to the original payment method if you have proof of purchase.

What if my item arrives damaged?

If your item arrives damaged, contact us immediately with photos. We'll arrange for a replacement or full refund, and we'll cover all return shipping costs.

How will I know when my refund is processed?

You'll receive an email confirmation once your refund has been processed. The funds should appear in your account within 5-10 business days, depending on your bank or card issuer.

Can I cancel my order before it ships?

Yes! If your order hasn't shipped yet, you can cancel it for a full refund. Contact us as soon as possible with your order number to cancel.

Need Help with a Return?

Our customer service team is here to assist you with any return or refund questions.

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