Shipping Information
Fast, reliable delivery to your doorstep. Learn about our shipping options and policies.
Shipping Options
Choose the shipping method that works best for you
Next Day Shipping
We ship within 24 hours of your order. Your order is dispatched the next day for reliable delivery.
Same Day Shipping
Need it today? Same day delivery is available as a paid option. The cost is estimated at checkout based on your country, state, or location.
Free Shipping
Enjoy free shipping on orders above a certain amount. Check your cart for eligibility!
Shipping Rates
Free Shipping Threshold
Orders above a certain amount qualify for free standard shipping. The exact threshold is calculated at checkout based on your order total.
Standard Shipping Rates
Shipping costs are calculated based on your order:
- Fixed rate shipping available for most orders
- Weight-based shipping for heavier items
- Price-based shipping options available
- Exact shipping cost shown at checkout
Important Note
Shipping rates may vary based on your location, order weight, and selected shipping method. The final shipping cost will be displayed before you complete your purchase. All prices are in JOD (Jordanian Dinar).
Delivery Times
Processing Time
We ship within 24 hours of your order. Your order is dispatched the next day. You'll receive an email confirmation once your order has been shipped.
Transit Time
Delivery times vary by location and shipping method:
- Next day: We ship within 24 hours of your order
- Same day: Paid option; cost estimated at checkout by your country/state/location
- Business days exclude weekends and holidays
Delivery Areas
We currently ship throughout Jordan. Delivery times may vary based on your specific location. Remote areas may experience slightly longer delivery times.
Order Tracking
How to Track Your Order
- After your order ships, you'll receive a tracking number via email
- Use the tracking number to monitor your package's journey
- Check your order status in your account dashboard
- Contact us if you have any questions about your shipment
Order Updates
You'll receive email notifications at key stages:
- Order confirmation
- Order processing
- Order shipped (with tracking number)
- Out for delivery
- Delivery confirmation
Can't Find Your Tracking Number?
Check your email inbox and spam folder. You can also find your tracking information in your account under "My Orders".
View My Orders →Shipping Policies
Delivery Address
- Please ensure your delivery address is complete and accurate
- Include apartment/unit numbers and building names when applicable
- We cannot deliver to P.O. Box addresses
- Someone must be available to receive the package
Undeliverable Packages
- If delivery is unsuccessful, we'll attempt to contact you
- Packages may be returned to sender after multiple delivery attempts
- Additional shipping fees may apply for re-delivery
- Contact us immediately if you need to change your delivery address
International Shipping
Currently, we ship primarily within Jordan. For international shipping inquiries, please contact our customer service team.
Contact Us →Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We'll work with you to resolve the issue quickly.
Report an Issue →Frequently Asked Questions
How much does shipping cost?
Next day shipping is our standard option. Same day delivery is a paid option—the cost is estimated at checkout based on your country, state, or location. Free shipping may be available for orders above a certain threshold. The exact cost will be displayed at checkout.
How long will it take to receive my order?
We ship within 24 hours of your order (next day shipping). Same day delivery is available as a paid option—the cost is estimated at checkout based on your country, state, or location. You'll receive tracking information once your order ships.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, contact us immediately and we'll do our best to update your shipping address. Once an order has shipped, we cannot change the delivery address.
Do you ship on weekends?
We process orders Monday through Friday. Weekend deliveries depend on your selected shipping method and carrier availability. Business days exclude weekends and public holidays.
What if I'm not home when delivery is attempted?
The carrier will typically attempt delivery multiple times. You may receive a notice with instructions for pickup or rescheduling. Contact us if you have concerns about delivery arrangements.
Have More Questions?
Our customer service team is here to help with any shipping inquiries.
Contact Us